Trouble Logging In or Receiving Your Verification (2FA) Code

How to Access Your Verification Code

Open your email on a separate device or in another browser tab so you can view both the login screen and your email at the same time.

If you do not see the code in your inbox:

Check your spam and trash/junk folders.
Look for an email from: Do Not Reply cardholder@virtualrewardcenter.com
Subject line: “Virtual Reward Center: Two-Factor Authentication”

Troubleshooting Verification Issues

Manually type your email and password when logging in (do not use auto-fill).

Click “Re-send Code” on the 2FA screen if needed (located under the code entry box in green text).

Always use the most recent code sent — previous codes are automatically canceled.

Codes expire after 15 minutes.

Ensure the code is entered exactly as shown:

• Case sensitive
• No extra spaces before or after

Account Lockout Notice

For security purposes, if login fails 5 times, your account will be locked for 1 hour.

Please wait one hour before trying again and ensure all information is entered correctly.

Not Receiving Text Messages (SMS Codes)

If you are not receiving text messages:

Check your spam or blocked messages folder.

Make sure the number 1-646-736-2250 is not blocked on your device.

Disable or adjust any SMS filtering or blocking apps.

If you previously replied STOP, messages will be blocked.
To resume, reply START.

Browser & Device Troubleshooting

If you are experiencing issues accessing or redeeming your Reward:

Use a desktop computer with:

• Microsoft Edge
• Mozilla Firefox

Make sure your browser is updated to the latest version.

Clear your browser history/cache.

Restart the process from the beginning after completing these steps.

Need More Help?

If you’re still experiencing issues after following these steps, please contact our Customer Support Team for further assistance.

We hope this guide was helpful. Let us know if you have any additional questions!